Visitor
•
2 Messages
Internet outages every other day
Hello Support,
My home Internet has been experiencing intermittent outages that last 10-30 minutes. This began happening after scheduled maintenance on my area on June 18th.
I keep receiving automated texts notifying me that an outage has occurred in my area and they are working to fix the network issues.
I don't think the underlying cause is has yet to be resolved because the outages continue to happen. I get a new text, outage continues. Day or two goes by - rinse and repeat. New outage, new alert text. Issue goes away temporarily.
How can I get an actual tech to come out and help figure out what is wrong?
Thank you.
Community Best Answer
XfinityDuron
Official Employee
•
890 Messages
8 days ago
I completely understand your concern with your internet outages. I will be more than happy to help you wit your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
2
0