Internet outages every day

Hello @user_n1cgcw, thank you for taking the time to leave a post.  Sorry to hear about the ongoing service interruptions and the difficulty reaching support. I understand how frustrating that can be, especially when you work from home and the service interruptions are interfering with your job. If there is an active service interruption, the chat and automated system would advise you of this but would stop there until the service interruption has been cleared. We do offer a self-service option to request a credit for qualifying recent service interruptions. You can also receive updates on known service interruptions through the Xfinity app, by viewing the outage map, or by texting OUT to 266278 (COMCST). The information here is the same information we would also see on our end. I've also included an article with steps on how to request a credit and check for service interruption updates. Have you had a chance to submit a credit request using the link provided? If so, please let us know the outcome. If not, we're happy to help answer any questions you may have about the process.