Internet outages every day for the last 5 days - Can't get any answers

I've been getting automated service outage messages every day for the last 5 days and can't get in touch with a human to help me diagnose what the issue is.  The most infuriating part of this is that xfinity assistant will not connect me to an agent because they have detected a service outage in the area.  It's an insane policy to not be able to talk to someone about an outage when there has been an outage every single day.  This has nothing to do with my home network or router, it's all issues outside the home.  Can someone fill me in on what is causing the constant outages and what is being done to resolve the issue?  This level of service is not acceptable.  Please do better.