Visitor
•
7 Messages
Internet outages and drops
Over the last couple of months, I experience frequent drops in my internet. Sometimes the outages are lengthy. When I try to reach out for support, your AI system is massively frustrating. It tells me everything is fine. I work from home and depend on internet to stay productive. I need help from a human. At one time, we had a technician to our house and he told us something wasn't right (can't remember what) and that if we have frequent drops to have him come back out. I'd like to schedule a technician to come to my house.
XfinityRaul
Official Employee
•
2K Messages
3 days ago
Hello, @kameigh. Thank you for making us aware of these frequent drops in your internet service via Forums. I also work from home, so I know how important it is to always have a reliable connection to stay productive. I would be more than happy to help figure out a solution to this problem and schedule a tech visit, if needed. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
9
0