Internet Outages 4-9 AM

I've started experiencing 5 hour outages over the past week. I was finally able to get a representative in the line that explained they have been doing upgrades to their systems which may be the reason for the outages.  Why are they taking us through the AI BOT routines of checking cables, unplugging modems, and waiting 10 minutes to schedule appointments?  That is not the resolution to the problem!  Xfinity owes it to consumers to be transparent and disclose this information. Instead they are charging us for service issues they have caused. It leaves our homes unsecured for hours and for those of us that work from home, it's causing riffs with our jobs that can lead to termination. On top of that, the appointment time they gave me to service a potentially "fake" issue is 3 days away!  I guess at some point we have to make decisions to resolve our own issues.