Visitor
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1 Message
Internet outage/How can I talk to a human being?
I have been trying to fix my internet and have troubleshooted EVERYTHING. I even talked to someone on the phone but they said to wait two hours to let the modem reset, and now the assistant chat won’t even let me schedule an appointment. Mind you, it just ends up spamming ERROR.
Everytime I try to call it says I have to wait two hours for my modem but it has been nearly 12 hours, like why can’t I just talk to a human so I can fix my internet? What is going on?
no matter what the bot phone call leads to it telling me to wait snd then ends up bugging out after that message and won’t do anything else aside say they don’t understand me.
Is there an outage that isn’t even being
mentioned?
XfinityChelseaB
Official Employee
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2.1K Messages
2 days ago
Hello @user_pf5hdq, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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