Visitor
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1 Message
Internet outage
my WiFi had been out for 5 hours I’m not even in the outage zone in the map my service address is incorrect I’ve tried to change it in the app since June I was told service would be restore at 9pm it’s 10pm
Visitor
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1 Message
my WiFi had been out for 5 hours I’m not even in the outage zone in the map my service address is incorrect I’ve tried to change it in the app since June I was told service would be restore at 9pm it’s 10pm
user_k2hgdw
Visitor
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1 Message
8 hours ago
My cable and internet have been out since last night, however I am not on the outage map. Tried the [Edited: "Inappropriate Language"] "assistant" on the app. It has been stuck on "checking your connection" for an hour which means THERE IS NOT CONNECTION
You won't fix it because you wont' even acknowledge there's an issue. How the [Edited: "Inappropriate Language"] does this qualify as anything near service?
(edited)
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EG
Expert
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122.5K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.8K Messages
4 hours ago
Good morning, @SkyyG ! I’m sorry for the inconvenience and the extended interruption. I understand your service has been out for over five hours, the 9 PM restoration estimate has passed, and you’ve also been trying to correct your service address since June. Please send us a DM with your full name and full service address so we can review both issues further.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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