Visitor
•
9 Messages
Internet outage
We’ve been without internet since last Wednesday due to storms. There have been no updates and no estimate for restore. Just trying any method possible to get an update.
Visitor
•
9 Messages
We’ve been without internet since last Wednesday due to storms. There have been no updates and no estimate for restore. Just trying any method possible to get an update.
EG
Expert
•
120.7K Messages
25 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAmira
Official Employee
•
5K Messages
15 minutes ago
Hi user_5cade5! We appreciate you taking the time to visit our Xfinity Forum. I absolutely know the importance of having your services up and running, so I am sorry to hear that you have been without service since last Wednesday. I'm confident our technicians are working hard to get service restored in your area after the storm. We're provided with the same service interruption information that's provided via the Xfinity App, but my team would be more than happy to double-check for any other updates/information.
I see you have already sent us a Direct Message. Please also note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via the direct message.
0
0