Visitor
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2 Messages
Internet outage
Recently got a plan with xfinity, using the xfinity gateway. The internet connection has been dropping a lot recently during the day going to the point where it shows connected but no wifi. Due to this I was curious on how I could schedule a appointment with a technician to come out and diagnose the problem.
XfinityLinda
Official Employee
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2.7K Messages
12 hours ago
Welcome to Xfinity and our Xfinity Forums community, @user_7l5ski. Sorry to hear about the trouble with your internet connection. You've reached the right place for help. Can you tell me if you've tried troubleshooting?
Can you tell me if the internet modem is still located at the initial installation point? Can you make sure the coaxial cables are secure and finger tight at the wall and behind the modem?
Here's a helpful article: https://www.xfinity.com/support/articles/cable-not-working.
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