Visitor
•
1 Message
Internet outage
I haven't had trouble in 2yrs with my service. I go to the store to see about adding mobile service and left with nothing. Tune got literally told me if they ordered me a phone with more memory 512gb that they don't carry in store... that it would get stolen as it's a current problem and they would still charge me. Lol he also told me that it would take 4 hours for a credit check since we were getting 4 phones and we were apparentlyonly preapproved for $2500... so they couldn't do it tonight..I finally said forget it. Walked out. Logged into my acct to see about doing it all myself in the app to see my internet was down. Had to be something they did after no rubble in 2yr. We go back in and they give my husband a new modem... get home internet still not working.. I'm so [Edited: "Language"]. Why would I even consider switching now And locals had nothing but nice things to say. Just ridiculous honestly.
XfinityJeffB
Official Employee
•
348 Messages
23 days ago
Hello user_rjlsxp, thank you for reaching out here in our Xfinity Community forum. I am sad to hear about your experience at the store; but I sincerely want to help you. To do so, I will need to get some information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0