Internet Outage

i3 Broadband is installing new fiber on my street. Wondering if this outage is related to their activity. My xFinity service had finally been stable after weeks of near constant outages after an xfinity upgrade in mid January.

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XfinityPaula

Official Employee

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2K Messages

1 hour ago

Hello user_tdmmzl! I'm sorry to read that you are having service issues again after we recently upgraded the area and resolved the ongoing trouble. I would be happy to check if there are any details as to what is causing the interruption. Typically, we have the same details that are available through the Xfinity app or the status map. Is the interruption showing as an unplanned event?

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user_tdmmzl

Visitor

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9 Messages

The app says it's under investigation and that 101 to 500 homes are affected

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1 hour ago

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XfinityPaula

Official Employee

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2K Messages

Thank you for that information user_tdmmzl, that seems like our teams are investigating the cause so far. Usually indicating it is due to an event not associated with something our teams triggered. Can you please send us a direct message with your name and service address?

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 hour ago

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user_tdmmzl

Visitor

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9 Messages

When I did that, it brought me to a prior conversation and I have been chastised multiple times about posting directly.

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57 minutes ago

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XfinityPaula

Official Employee

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2K Messages

user_tdmmzl That must be the conversation history. Please ignore the previous replies, I'm sorry about that. I am requesting you to direct message us, you will not have the warning again this time as long as the system links our conversation here to the direct message, which it does in most cases. I am looking for the direct message so I should be the one to reply there too.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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51 minutes ago

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Customer Service

user_tdmmzl

Internet Outage

XfinityPaula

user_tdmmzl

XfinityPaula

user_tdmmzl

XfinityPaula

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