Internet outage

@XfinityJon​ this is not helpful at all. I need to know that someone is actually working to get our service back up. It has been days without any update, aside from the generic "we're working to resolve the issue as soon as possible." How can I contact the local Xfinity contracted service workers or dispatch to get an update on the repairs?

I can pull up your account, and look into this further. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@XfinityJon​ I am using a mobile device which has almost no signal, and do not see any bell icon or any direct message icon. Is there an alternative way to send a message?

It would have to be initiated through the direct messaging tool within Forums. When you are signed in all the way to the right, do you see three icons?

No, I do not see three icons. I have made sure I'm signed in, and I've tried looking on the desktop version of the site as well.