Internet outage

user_ei98oi Hi there. I completely hear your frustration, and I truly apologize for the stress this 8-hour service interruption has caused you. Relying on an 'Under Investigation' status for that long is incredibly tough, especially when you have work or personal matters to attend to. We definitely want to make sure you have a reliable connection and don't want to see you go! I’d like to take a closer look at the specific details of the work being done in your area to see if I can provide more clarity. Could you please send us a Direct Message with your full name and service address? I’ll dive right into your account and see exactly what’s happening.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it