2 Messages
Internet Outage
My internet goes out for multiple hours every week. I work from home and this is unacceptable.
If I cannot have stable internet I am going to cancel my service, can anyone provide a reason why my network is so unstable?
2 Messages
My internet goes out for multiple hours every week. I work from home and this is unacceptable.
If I cannot have stable internet I am going to cancel my service, can anyone provide a reason why my network is so unstable?
EG
Expert
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110K Messages
2 months ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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EG
Expert
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110K Messages
2 months ago
I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards for assistance. You should get a reply here in your topic. Good luck !
(edited)
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XfinityMartyR
Official Employee
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2K Messages
2 months ago
Thanks for reaching out, user_t56i0v. We can take a closer look at your services, and help figure out why it's being interrupted so often. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110K Messages
2 months ago
@user_t56i0v @XfinityMartyR
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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