Skip to main content

    Support

    Offers

D
drwb333
1st Topic

1 Message

Thursday, March 6th, 2025 5:05 PM

Internet Outage

I am experiencing issues with frequent internet disconnects and am unable to reach a service representative to schedule a technician

Question

 • 

Updated 

1 day ago

26

2

0

Was this helpful?

HiwayBK

2 Messages

2 days ago

For what it's worth, you're not alone.  And if you're lucky enough to get past their useless automated system to a person and get a tech who determines it's a problem on their end, they still can't seem to resolve it.

https://x.com/HiwayBK/status/1897700235486404967

0

0

XfinityKei

Official Employee

 • 

1.3K Messages

2 days ago

@drwb333 I'm sorry to hear about your ongoing connection drops. I can certainly understand how concerning this is. I will continue to assist you in the direct message. 

 

 

 
 

 

3

0

HiwayBK

2 Messages

Good luck @drwb333 !  Hopefully one of us will get the Internet we pay for, but I wouldn't hold your breath.  It's been a couple of weeks for me so I think it's time to finally move to FiOS...

Like

Reply

2 days ago

0

XfinityMarcos

Official Employee

 • 

2.2K Messages

Hello HiwayBK, thank you for checking out our Forum and being part of the Xfinity community. I'd love a chance to work with you and help keep you right here at home with us. What type of concerns or issues were you having with your internet service? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

EG

Expert

 • 

108.9K Messages

@drwb333  @XfinityKei​ 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here