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user_usjgn1
1st Topic

2 Messages

Tuesday, February 25th, 2025 9:50 PM

Internet outage

I have been without Internet for 22 hrs. Your app and ai chatbot can't seem to give me straight answers about whether or not there is a known outage in my area. And they won't allow me to report an outage.

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Updated 

2 months ago

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XfinityThomasA

Official Employee

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2.3K Messages

2 months ago

 

user_usjgn1 - Thank you for your feedback! The most effective way to get interruption updates for your area and information about your service is to visit 

https://www.xfinity.com/support/status or use the Xfinity app. Does it say there is a service interruption when you check the app or status center? If nothing is reported you can also use the app to troubleshoot. Our team can help too. 

 

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user_usjgn1

2 Messages

The App says there may be an outage in my area. But the outage map does not reflect that. 

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2 months ago

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XfinityRichard

Official Employee

 • 

1.8K Messages

Hi there, @user_usjgn1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, I can look further into your service interruption conderns for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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2 months ago

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