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user_34a4f1
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Friday, July 5th, 2024 9:57 PM

Internet outage

We were told internet would be back up yesterday.  It is now 24 hours and still no internet.  Not sure what is going on but it keeps getting extended.  Can someone please explain why we don't have internet? There are no down lines or accidents in our neighborhood but everything is down.  Will Xfinity be giving us credit for this lost time? I work from home and rely on my internet to do my work.  Please help

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4 months ago

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XfinityRichard

Official Employee

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1.3K Messages

4 months ago

Hi there, @user_34a4f1 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I work from home as well, so I definitely understand your Internet concerns. Please be assured you reached the right person to assist you. Can you please send me a DM with your first and last name along with your full service address so that I can assist you further?-Richard 

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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