Hello user_c0j0nl, that's not an ideal way to start a weekend, so I'm sorry you're having to spend time dealing with no connection. I can only imagine what you're going through, but I'll do all that I can to help you. Restarting your equipment is usually the best first step to take, so thank you for already doing that. Are you able to access the Xfinity website or the Xfinity app to confirm if there is a known service interruption in your area?
XfinityMarcos
Official Employee
•
2.3K Messages
11 months ago
Hello user_c0j0nl, that's not an ideal way to start a weekend, so I'm sorry you're having to spend time dealing with no connection. I can only imagine what you're going through, but I'll do all that I can to help you. Restarting your equipment is usually the best first step to take, so thank you for already doing that. Are you able to access the Xfinity website or the Xfinity app to confirm if there is a known service interruption in your area?
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