Internet outage

I just moved to my new place and unfortunately Xfinity is the only internet provider here. They are seriously testing my limits. 

I am currently having an internet outage and was told they will only be able to resolve this in the next 2 hours. I work from home fully and was about to have an important meeting when the internet dropped. This is really unacceptable.

Prior to this, I experienced the fiasco of the incompetent virtual support. I was having trouble getting the modem to work and so contacted virtual support. They sent a technician who didn't know how to fix it as she does not have experience with fibre optics. She told me to contact virtual support to get a technician who has knowledge of fibre optics to come over. I did that but again, the next technician who came did not know how to fix the issue. I was furious at this point because I really need to use the internet soon. The third technician they sent over finally was able to fix the issue. He was great and really helpful. But overall, I was very disappointed in the customer service.

I would happily choose to go with a different internet provider if I could.