Visitor
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2 Messages
Internet outage
I’m have no internet and was told to be fixed by 7:05 pm from yesterday but today still haven’t fixed
Visitor
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2 Messages
I’m have no internet and was told to be fixed by 7:05 pm from yesterday but today still haven’t fixed
EG
Expert
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108.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.1K Messages
2 years ago
Hello @user_1ec1cf ! Sometimes we do have issues that take an extended time to resolve. It doesn't happen often but when it does, I can understand there being a bit of frustration. Usually the Status Center is the best place to get updates, but I can see if there is possibly any other news available. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address so we can check on your account. Thanks!
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