Visitor
•
6 Messages
Internet Outage
Please, please, please, provide us customers with a phone number to talk to a real person to address real issues! Our internet has not been working for almost 48 hours. I work from home and cannot function like this.
CCXavier
Official Employee
•
695 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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