Visitor
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5 Messages
Internet outage
Why is it so difficult to obtain documentation about outages? As much as the service goes out, it should be easier. I work from home and rely on the internet. I need documentation for my employer each time it goes out. The outage map and chats are not sufficient.
XfinityKei
Official Employee
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1.4K Messages
2 years ago
Hi @user_5277ab, Thanks for reaching out to our community for help with your service concerns. This is a great question! I find it helpful to have the Xfinity App downloaded as this is where you would see your service status and any maintenance and repairs that's going on. Once you have your notifications I would screenshot it. If you're signed up for text alerts you would receive a text message when the service goes down and another once everything is up. Currently this is the best two was to keep reports for your downtime for your employer.
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