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user_350c66
1st Topic

Visitor

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3 Messages

Wednesday, September 14th, 2022 4:28 PM

Closed

Internet Outage

How can I get compensation for my internet being down all day causing me to miss a day of work?

Question

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Updated 

3 years ago

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This conversation is no longer open for comments or replies and is no longer visible to community members.

EG

Expert

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110.3K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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CCBrandon1

Problem Solver

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770 Messages

3 years ago

Hello. Thank you for reaching out for help with your account and service. I know how important it is to be connected at all times. I can help! We make it easy to check your service and any reported interruptions online at the Xfinity Status Center, and even sign up for alerts. Furthermore, once the reported interruption has been cleared, and no longer visible you request a credit. Please visit this link, and scroll down to the "Tips" section at the bottom of the page. It will say "You may be eligible for a credit, check eligibility"  link. A form launches to determine eligibility for the credit. From there you will simply just answer the questions. Is your service still down at this time?

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user_350c66

Visitor

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3 Messages

@XfinityBrandon​ It was down All day yesterday, 9/13/2022. It is working now.

3 years ago

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CCBrandon1

Problem Solver

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770 Messages

3 years ago

Oh man, I am sorry to read that was the case, but thrilled to know you are back up. Did you sign in to this link https://comca.st/3eQzCZq, and request the credit? It will check for reported interruptions, ask a few questions then apply a credit based on your average daily rate. 

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user_350c66

Visitor

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3 Messages

@XfinityBrandon​ Yes And it said no credit is available. I lost the entire day from work not to mention the hassle I had to go through with my company to prove I had no internet. Xfinity sent out a text that said it would be down for 2 hours that day with some possible interruptions throughout. It was down from 8:30 am Until around 8 pm. I would like some compensation. If the text would have said it would be down all day I would have made arrangements for work. I couldn't even talk to anyone over the phone or on the chat because of the stupid automated system. There was no updates throughout the day not a word. I am very disappointed in the way this was handled by Xfinity. I have been a long time customer and  have never been treated like this.

3 years ago

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CCMichelle

Problem Solver

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788 Messages

I appreciate you taking the time to confirm that and the details of your billing concerns. I would like to review this further. Can you please reach out through direct message with your first and last name, name on the account if different and service address?

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example. 

I no longer work for Comcast.

3 years ago

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