Hello, @user_535905! Thank you for your post. I'm sorry to hear your network has been down, and I wanted to see how everything is going. I understand it was out for a couple of days. I know how important a steady connection is, and I'll be glad to help. Did you see a confirmed service interruption listed on the My Account App or the status center (https://comca.st/3anLrBj) online? Has your service come back online since your last post?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
user_a637a8
Visitor
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1 Message
20 d ago
My internet is still down.
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ComcastVianney
Official Employee
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136 Messages
18 d ago
Hello, @user_535905! Thank you for your post. I'm sorry to hear your network has been down, and I wanted to see how everything is going. I understand it was out for a couple of days. I know how important a steady connection is, and I'll be glad to help. Did you see a confirmed service interruption listed on the My Account App or the status center (https://comca.st/3anLrBj) online? Has your service come back online since your last post?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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