Internet outage with no answers or help

Question

we have been without service due to 'network improvement' since 11/13/25 at 1:00 AM, and it is currently 11/17/25. There has been no updates or further information, and it is impossible to talk to a real person from Xfinity. If I call customer service, the robot says an agent can’t help me due to the outage, and give me no option to speak to a real person. I work a lot from home and am a grad student in an online program. How do I get any answers from a real person?

XfinityDilary · Answer

Thanks for posting on our community forums for assistance, user_4fqn0c. The best way to keep track of service interruptions would be online by visiting our support center or through our Xfinity App. Typically, you can set up text notifications, and we will notify you once we have an estimated time for resolution. Have you checked online to see if there's an estimated time for resolution yet?

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user_4fqn0c

Internet outage with no answers or help

XfinityDilary

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