Visitor
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2 Messages
Internet outage since 8/24/26
I have not had internet or security since 8/24/26.I have had 2 technicians visit my home and spent hours on the phone. My problem requires underground work. No one can tell me when it will be resolved and I was offered a 56 dollar credit on my 200 per month bill. I am a long time customer! I work from home and have had to use PTO or in inconvenience my friends and family. Unacceptable Xfinity!
EG
Expert
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121.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.8K Messages
1 hour ago
Good afternoon user_9ea5pg. I can certainly understand your concerns as I also work from home, so I do understand the importance of having your internet up and running. I will be happy to look into this further. When the technicians have been out, I know you mentioned needing underground work, had either of the technicians mentioned entering a referral to our maintenance? Have you been contacted by our local team since the last appointment?
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