ruffshodmn's profile

New Poster

 • 

1 Message

Wed, Nov 11, 2020 8:00 AM

Internet Outage related to Hurricane Zeta

Hurricane Zeta passed through Georgia on the morning of October 29 (Thursday).
It naturally caused Power and Internet outages.

My internet was not available from 2:30AM Thursday (Oct 29) until 1:30 PM Monday (Nov 2).

(roughly 4.5 days)

 

May I please get an Internet Outage Credit on my bill for those days?
Apologies if there is a phone number to use for this - I tried VERY HARD to find it in FAQ and Customer Service web pages.

Responses

Again

Expert

 • 

26.5K Messages

1 y ago


@ruffshodmn wrote:

Hurricane Zeta passed through Georgia on the morning of October 29 (Thursday).
It naturally caused Power and Internet outages.

My internet was not available from 2:30AM Thursday (Oct 29) until 1:30 PM Monday (Nov 2).

(roughly 4.5 days)

 

May I please get an Internet Outage Credit on my bill for those days?
Apologies if there is a phone number to use for this - I tried VERY HARD to find it in FAQ and Customer Service web pages.


1-800-COMCAST

1-800-XFINITY

or the number on your billing statement

New to the Community?

Start Here