1 Message
Internet Outage in Ewing/Trenton NJ
After high winds on Sunday into Monday, our internet stopped working. We were informed by text that it would be up and running by 11:25AM (2/17) then by 6:00 PM (2/17) then by 12:00PM (2/18) Tuesday. We then received an inaccurate message that it was restored at 2:48 ( 2/18). The next message said it would be done at 6:00 PM on 2/18 ( it never happened). Now it’s saying 1:00 AM (2/19). I’ve lost trust in this company. I am a longtime customer who depends on the internet service for my livelihood. I am very dissatisfied with the manner that this has been handled and will be seeking a more reliable and trustworthy service. This issue should’ve been rectified by now. ( Ewing/ Trenton NJ)
XfinityRaf
Official Employee
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870 Messages
2 months ago
Good evening @user_ur8v4v. Thank you for taking the time to report your service issue. The resolution times for area interruptions are always estimates, and can change depending on the severity of the issue. If you could send our team a direct message with your full name and full address, we can check to see if we have any additional details to share.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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matphotocards
Visitor
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2 Messages
2 months ago
What's going on Xfinity! Power out for at least three days now, Ewing NJ with no explanation. Nothing but lies, saying it's been restored three times, when it has NOT! Unacceptable!! Liars! Incompetent!
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user_0qrp6r
1 Message
2 months ago
After high winds on Sunday into Monday, our internet stopped working. We were informed by text that it would be up and running by 11:25AM (2/17) then by 6:00 PM (2/17) then by 12:00PM (2/18) Tuesday. We then received an inaccurate message that it was restored at 2:48 ( 2/18). The next message said it would be done at 6:00 PM on 2/18 ( it never happened). Now it’s saying 1:00 AM (2/19). I’ve lost trust in this company. I am a longtime customer who depends on the internet service for my livelihood. I am very dissatisfied with the manner that this has been handled and will be seeking a more reliable and trustworthy service. This issue should’ve been rectified by now. ( Ewing/ Trenton NJ)
I'm reposting this exact message because I live in Ewing also and these are my exact feelings. As of Today, 2/19, all services are still down. You can't chat or speak to anyone because you get a message saying Xfinity is aware of the power outage. I work from home occasionally and have been unable to because we have no service. I have used all of my personal hotspot on my phone, now what? Definitely should be credits given and I'm definitely switching to Verizon. This is UNACCEPATABLE!!!!!!
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