Greetings, @user_7w0dhq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
This has happened to my parents every single day, sometimes multiple times a day in the week since it was “restored.” All they get are pat answers, and getting ahold of anyone but that AI “assistant” seems impossible. All it says is - we know, yada yada yada. We will text you updates (that will provide no invaluable.
oh wait, my dad has the AT&T representative with him right now. In his home. You just lost his business, Xfinity. They have fiber optics, too.
XfinityJamesC
Official Employee
•
2.1K Messages
9 months ago
Greetings, @user_7w0dhq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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