Internet outage for 8 days and running

Yes, I have checked the status page as well as spoken with several customer service representatives on the phone. There is no useful information coming from any of these sources.

Yes, since the morning of Jan 13.

@ttpdx29 If there is an ongoing interruption but no estimated time for resolution yet, it means our repair team is still working to get the issue fixed. Multiple things could be affecting the services in the area or at the service tower level. As soon as we have an estimated time for resolution, our Support Page will be updated. You can also schedule a text notification online or through our Xfinity App. As well as request credit for the time your service has been affected. Once the interruption is resolved, feel free to visit our Support Page and log in to request a credit. It's a great feature we added to help our customers out when they experience a loss of service due to repairs. We understand the importance of having reliable services and want to be fair in these types of situations. You can click the link, "Check eligibility" in the "Tips in case of an interruption" section at the bottom of the page. I hope this helps.

Why would it take 8 days to fix something and yet not have an ETA?

@ttpdx29 , Please check out How to Keep Connected and Informed as Winter Storm Power Outages Continue to Impact Oregon and SW Washington     | Comcast Oregon for more information. 

@XfinityChelseaB 

Maybe it was not clear from my posts above that I have checked every channel made available by Xfinity, including the website above. All Xfinity is saying that there has been damage but there is no concrete plan or ETA for repairs. There is zero transparency. Maybe, you guys should learn from PGE and other utilities that made far more difficult repairs in a shorter amount of time with much better communication, though not ideal, to customers. Unfortunately, since Xfinity has a monopoly, I know this attitude won't change.

I definitely plan to cancel my service as soon as I can.

I do apologize for the frustrations with us, it certainly is not what we want for our customers @ttpdx29! Have you attempted to unplug your modem and plug is back in if your power has been fully restored? If so, and you are still not showing online from Xfinity, please send us a DM to further investigate everything with you. 

Will you please send our team a direct message with your full name and full address?
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• Click the "Direct Message" icon
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@XfinityAdrienne 

I have tried all of the above with the router. And as I mentioned above, I have spoken with representatives directly to no avail. My Internet is still out and it also shows on the Xfinity website. The purpose of a public forum is to bring this issue (and similar issues faced by thousands of others in the area) to the forefront and not to cover up through a DM. 

I am not going to waste anymore time in this charade.

I appreciate the reply back to us, @ttpdx29! I know this has been a long and frustrating process. There were many roads closed which would prevent our teams from accessing the main connection points to the area. Our crews will work as quickly and safely as possible. I know mentioned previously, but the status map is going to have the most up-to-date information.