P

Visitor

 • 

1 Message

Thu, Jul 29, 2021 6:02 AM

Internet outage for 13+ hours

I’ve had no internet service for going on 13 hours now, and the app says it is a reported outage that will be fixed “as soon as possible” and the phone number says basically the same thing. I can’t tell if this is actually a larger outage as stated or something only affecting me. There’s no clear way to know given the outage map just shows an outage at my address. How can I actually report an outage and how can I get an eta on a fix? I’ve had very stable service until now, so I’m surprised and worried it is lasting so long. 

Responses

Official Employee

 • 

193 Messages

2 m ago

I appreciate you taking time out of your day to reach out to our forum about your service issues, @pamdragon! I rely on my internet every day for work so I'd be upset if I was having issues for that long. Rest assured, you've reached the perfect place for help and we'll stick with you here until everything is back up and running. You can always visit this helpful link: https://www.xfinity.com/support/status to view the status of your service.

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to take a look at what's going on. 

(edited)

New to the Community?

Start Here