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user_ncw8c6
1st Topic

2 Messages

Friday, April 18th, 2025 8:21 PM

Internet Outage every day

My internet is down on the daily basis. I work from home and a stable connection is critical for me, i am having issues on average 3 hours every day, during working times. Can someone explain the reason and provide a timeline for the complete resolution  ?

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12 days ago

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XfinityChelseaB

Official Employee

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1.6K Messages

12 days ago

Hello @user_ncw8c6, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Now are these interruptions actually ones that come up on your Xfinity App telling you there is an area issue or does your service work intermittently on the regular? 

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user_ncw8c6

2 Messages

They come up  on my xfinity app as an issue, not a service work.

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12 days ago

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XfinityChelseaB

Official Employee

 • 

1.6K Messages

@user_ncw8c6, thank you for the update, I appreciate it! If that's the case could you send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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