Internet outage due to bad equipment.

We were new customers last May, and we placed our account on a seasonal holdin June since we go north for the summer. We had only had the service not even one month before we we left so the equipment was brand NEW.  Upon returning we called the day before (October 24th) to restore service. Service was not restored within 24 hours as stated by the agent due to faulty equipment. The soonest appointment with a technician was not until October 30, ridiculous! We did not get internet back for a full five days!  I work online daily and have lost hundreds in wages. I demand a two months of free service!!