1 Message
Internet outage - day 7
The Xfinity internet outage map is useless and the SMS status updates have been pointless: "Your service interruption should be resolved as soon as possible". The message that is specific is: "Your next monthly automatic payment will be processed on...". Why should I be paying for a service which I haven't had for almost a quarter of the month? Few questions:
Can you provide meaningful update on when this outage will be resolved?
Will Xfinity reimburse customers for the days when the service wasn't available?
What's Xfinity doing to make sure these long outages don't happen again, and how can you improve communication with us during these times?
EG
Expert
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108.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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ccRuben
Retired Employee
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729 Messages
1 year ago
We will be happy to check on the interruption for you. Please send us a direct message, we will be happy to help. Thanks!
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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