Visitor
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1 Message
Internet outage credit
My internet has been out for 3 days for "network improvement. I received no notification of this by email or text. Xfinity will only allow 1 day credit for outage.
Visitor
•
1 Message
My internet has been out for 3 days for "network improvement. I received no notification of this by email or text. Xfinity will only allow 1 day credit for outage.
XfinityOrlandoM
Official Employee
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2.7K Messages
4 hours ago
@user_au0p2j Thanks for reaching out to us we do apologize for any inconvenience. The Xfinity app will allow the credit to be issued once the service is back up and running. To clarify is the service interruption for network improvement still happening in your area when you check the Xfinity app?
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