Internet outage at my home in Katy, Texas

Is there still an outage in Katy, Texas? My address is [Edited: "Personal Information"].

Hello @user_96hu8m, thank you for taking the time to reach out on social media.  I understand your concern with the services, and I'd like the opportunity to check into that for you.

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@user_96hu8m​ 

Never post your personal identifying information on a public board like this.  It only opens you up to scammers.  You're post has been made private until it can be edited to remove that information.  Also, posting personal identifying information is a violation of our Guidelines and the Acceptable Use Policy.  You can, yourself, edit the post by clicking on the three dots on the right side of your post and choosing edit.

@XfinityRuben​ I have been without internet after the hurricane passed I don’t understand how during the whole hurricane I had Internet and when it passed it was gone. Its been 3 days. 

Glad to hear you are safe while in the midst of Hurricane Beryl user_gr2lse Please know that getting everyone back connected is always paramount. The safety of our crews is something that is always number one, we are not able to dispatch any teams until there has been an all clear to begin repairs. Unfortunately, as of now, we do not have an update for you. Hurricanes are an extremely tough situation to recover from, to be fully transparent, I do not expect to see much movement on repairs for another 48 hours based on the scope of reported damage. I included a link below to our status center, you can also use the Xfinity app to set up text alerts for when everything will be ready. You can find and connect to Xfinity WiFi hotspots to help provide connection during this time. Just sign in to any xfinitywifi network using your username and password.

Similar issues with me as well.  Waiting on them to fix it