New Poster
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2 Messages
Internet outage at my home in Katy, Texas
I don’t have internet at home, it was working a few hours ago. I have checked for outage in my area and the xfinity assistant mentioned that there are no outages. However, nothing has changed at my end. I have tightened the coax cable and restarted my modem a couple of times.
EG
Expert
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106K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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ccRuben
Retired Employee
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729 Messages
2 months ago
Hello! Thank you for taking the time to reach out regarding your account. Please send a direct message with your name and address, thank you!
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EG
Expert
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106K Messages
2 months ago
@wellabone
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
(edited)
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user_1mu43i
1 Message
2 months ago
I am in Katy as well and had service after the hurricane passed, but at about noon yesterday, we went down and never came back up. When at a friend's house with wifi, I looked on here and over the course of 3 hours saw there was an issue, then there wasn't, then there was, got a text that service was restored but it wasn't, and now there's still an issue. It's all over the place so I wouldn't trust it.
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