Visitor
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1 Message
Internet Outage and Xfinity Outage Reporting Doesn't Work
Our neighborhood is experiencing an Xfinity internet service outage. Internet has been out for approximately 45 minutes-1 hour. This outage is impacting me and our neighbors (confirmed with each other). We have tried to report the outage and everyone has been told the problem is our respective modems. We tried to report online and the webpage isn't responding to allow folks to submit a report. This happened a few years ago and it was discovered that Xfinity needed to upgrade some equipment in our area. We live in Sandia Heights in Albuquerque, New Mexico near the base of the Tram in zip code 87122. Please help.
EG
Expert
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117.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.2K Messages
2 hours ago
Good Morning, @user_4cymig Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble your area is having with your service. I know how frustrating it is to experience a service interruption. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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