1 Message
Internet outage 14+ hours
We have had an outage in my area since the middle of the work day yesterday. I just woke up and it’s still not back as we approach the 15 hour mark, but there is no longer an estimated restoration time. We all have to work soon so I need to know if I should make other arrangements or not.
I understand sometimes there are unforeseen circumstances and they are probably doing the best they can to repair it, however I wouldn’t know because we have received ZERO UPDATES IN 14 HOURS. We are blocked from live agents and have received nothing but radio silence. Can we please at least receive basic communication telling us what’s going on and what to expect??? Customers deserve basic human decency and assurance that we haven’t been forgotten, ESPECIALLY when this was unplanned.
XfinityBillie
Official Employee
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2.9K Messages
20 days ago
@user_00uu3o Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I definitely understand how frustrating it is to be without service during an interruption, especially one that has lasted as long as yours. We can definitely look into this further. Please send us a DM to Xfinity Support with your full name and address to get started.
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didymus1934
Visitor
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1 Message
4 days ago
Long outages are frustrating, especially when the reason(s) for them are not explained and there is no explanation of actions taken to end them and to avoid repetition. T.H. Brower
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