1 Message
Internet Out Over 24hrs
I reposted this message as I am dealing with the same issue.
We lost internet yesterday morning, and the Xfinity app has given continuously changing estimates for when it will be back online. First it was 8:30 PM yesterday, then 11:30 PM, then 10:30 AM this morning, then 12:30 PM, and now (at 2:30 PM) it’s not even pretending to offer a time. I have called, and nobody has any idea what’s happening with the repair or the meaningless and goalpost-moving estimates.
So: what the hell is happening? There hasn’t been a storm or major weather event, we’ve just been without internet for the entire weekend with worse-than-useless communication about the nature and status of the outage. At this point I’m as frustrated by the total lack of meaningful information as by the total lack of a basic utility.
XfinityJohnG
Official Employee
•
1.2K Messages
12 days ago
Thank you for reaching back out to us here @user_g5nvmv. I would be happy to check on any service interruption from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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