Visitor
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1 Message
Internet out for two days
Our Internet has been out for two days. I am told that we have a signal problem and that it takes up to 14 days to have a new cable installed under our driveway and into the house. I'm fine with the 14 days but give me a temporary line as soon as possible! I called and asked for it yesterday and they said Friday. I have five businesses we work from out of this house and I need my Internet back up ASAP. Terrible service
XfinityJohnG
Official Employee
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1.8K Messages
2 days ago
Thank you for reaching out here @user_q70wfs. I would be happy to look at any service issue and appointment on your account from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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