Internet Out for 3 days, No communication

I have been out of internet since 6/20/2025. The issue is lack of communication and transparency. When I tried to speak to a live agent, I was met with a message saying 'Since you are experiencing and outage, we can not connect you with a live agent. I went to the Comcast store, and they were very nice, but unfortunately they had little to know communication in regard to the outage as well. It is know 3:09pm 5/22. I am an Audio Engineer that works from home and rely on Internet to fulfill my projects and make client deadline. I was very hopeful that the Internet would come back on today so that I could at least complete a deadline for tonight, But because of the lack of communication and internet still being out, I had to make the decision to get Internet from a different company that allowed self installment and day of service. I went back to the Comcast store to see what my options are for just canceling Internet from Comcast, and I was told I would have to cancel everything. Which at this point I will. I am in the process of looking for alternative companies. It's a very unfortunate event as this all could have been avoid by simple communication and being transparent with you customers.Unforunately this isn't the first time I have had issues with Comcast customer service. I had to cancel my mobile lines due to the lack of communication and accountability for my mobile line issue. I have had Comcast pretty much all my life regardless if it was me or with my family members. I've always loved the service. Until I had to start communicating with customer services. Comcast is a huge company with the head quarters being down the street from my day job. It's a slap in the face the way you all treat your customers. This is not a message for a response. More so to vent and maybe something will be done about the extreme lack of customer service and care. As someone that deals with customers and employees issues daily, transparency,honesty and most importantly communication goes a long way!