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user_x2w8n0
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3 Messages

Tuesday, March 24th, 2026 7:28 PM

Internet order status

Is there a way I can check on an internet order status? Been about a week with no information regarding.

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2 hours ago

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EG

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116.9K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

Official Employee

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1.8K Messages

2 hours ago

Hey there, @user_x2w8n0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Oh no, I am very sorry to hear about your experience with your Internet service. Did you receive an email confirmation once the order was placed? How did you place your order? It should not take longer than 24-48 hours for you to receive the next steps of the order process. Please let us know. 

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user_x2w8n0

Visitor

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3 Messages

Yes , I placed my Order on March 20th with a Live agent through chat. Is it still early?

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2 hours ago

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XfinityAdrienne

Official Employee

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1.8K Messages

Oh no, that should be plenty of time for order to show details. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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