1 Message
Internet Order Status
Hi! I ordered an internet package but did not receive a confirmation email that my order was placed. I'm unable to login to view my order status. Can I get an update on if the order went through?
Thanks!
1 Message
Hi! I ordered an internet package but did not receive a confirmation email that my order was placed. I'm unable to login to view my order status. Can I get an update on if the order went through?
Thanks!
Accepted Solution
XfinityJoe
Official Employee
•
812 Messages
1 year ago
Hey there @logant08 we would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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