tonys56's profile

Regular Visitor

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4 Messages

Saturday, February 22nd, 2025 8:37 PM

Internet Only Pricing

I've been searching for internet pricing (without a tv plan) and haven't been able to find the info that I need. So, I chatted with an assistant who told me that my $119.00 (1 gig) price would go up to $180 if I dropped the tv channels. Then he tried really hard to push a $110 price + a free iPad on me. It's been years since I've had a promotional offer on this account and, quite frankly, find it hard to believe that $180 is truly the 1 gig price. So, what IS the price is what I really want to know!!?

My bill says I saved $20 for having 2 products. Seems like internet, at most, should be $139 if I only have internet. Anyone have a suggestion besides this:

     -Click "Sign In" if necessary

     -Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

     -Click the "New message" (pencil and paper) icon

     -The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

     - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

     - An "Xfinity Support" graphic replaces the "To:" line

     Type your message in the text area near the bottom of the window

     Press Enter to send it.

The above got me to where I am now as requested by Xfinity Support -

"We ask that you create a new public post for support. This will allow our community experts and other members to provide their experience first, which may answer your questions."

Thanks in advance for any help/suggestions.

Official Employee

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2K Messages

2 months ago

@tonys56

 

 

Thanks for creating the post I'll be happy to see what pricing options we have for you to get you the best Internet only plan. Since we already have you on the direct message let's continue the conversation there as I have sent you a message and look forward from hearing from you

(edited)

Expert

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110K Messages

2 months ago

@tonys56  @XfinityOrlandoM 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

(edited)

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