Visitor
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1 Message
Internet only plan
I want to permanently cancel my Xfinity TV and Voice (home telephone) services while retaining my existing internet service.
I do not want my internet disconnected, downgraded, or interrupted, and I would prefer to retain my current internet plan and pricing.
Before making any changes, please provide:
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The total monthly price for internet-only service, including all fees.
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Confirmation of my internet speed and any changes to my current promotional pricing.
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The effective cancellation date for TV and Voice.
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Any equipment that must be returned.
Please do not make any changes until I have reviewed and approved the new pricing.
I would prefer to handle this in writing rather than by telephone. Thank you.


XfinityDilary
Official Employee
•
4K Messages
13 minutes ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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