Visitor

 • 

1 Message

11/10/2026 9:43 PM

Internet only plan

I want to permanently cancel my Xfinity TV and Voice (home telephone) services while retaining my existing internet service.

I do not want my internet disconnected, downgraded, or interrupted, and I would prefer to retain my current internet plan and pricing.

Before making any changes, please provide:

  1. The total monthly price for internet-only service, including all fees.

  2. Confirmation of my internet speed and any changes to my current promotional pricing.

  3. The effective cancellation date for TV and Voice.

  4. Any equipment that must be returned.

Please do not make any changes until I have reviewed and approved the new pricing.

I would prefer to handle this in writing rather than by telephone. Thank you.

Oldest First
Selected Oldest First

Official Employee

 • 

4K Messages

13 minutes ago

 

user_bqtv5t. Absolutely! I understand wanting to review everything before making any changes, especially since you’d like to keep your current Internet service without interruption. We can review the account and go over the Internet-only pricing, your current speed, and any promotional changes, the effective date for removing TV and Voice, and any equipment that would need to be returned. We won’t make any changes until you’ve had the opportunity to review the details and approve them. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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