Wed, Aug 10, 2022 5:20 PM
I was looking to try and move my account to an internet only plan but have not been successful with finding that information using the self service options.
4 months ago
Hello and thanks for reaching out on our Forums page. We appreciate you being a customer with us my team can absolutely assist you with downgrading to Internet-only service. We apologize for any inconvenience on your end in trying to make those changes online. To best assist you with this, please send us a Private Direct Message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message