Internet only monthly charge increased by $20/month without any notice

Our internet price was $50/month for few years before July 2025. But on current statement, the Internet only monthly price suddenly increased to $69/month without any notice. This big increasing is very surprised to me. I would like to still keep $50/month with 1 year contract for another year. Or give us a big discount. Thank you very much for great business service.

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EG

Expert

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113.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

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3.6K Messages

1 month ago

tingxu304 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

We absolutely understand how important it is to keep the services you love at a price that is within your budget. Any time there is going to be an increase in your pricing that is provided on the bill the previous month, or the month before. I'm happy to take a look and see what options we have for new promotional rates. Please send us a DM with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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tingxu304

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2 Messages

Name: [Edit: Named Removed]

Address: [Edit: Address Removed]

Our internet price on June 2025 and earlier was $50/month. But from now it jump to $69/month. Could you please help to give us same discount to match $50/month again for same 400mb speed internet? Thank you very much for your best business.

(edited)

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1 month ago

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XfinityVianney

Official Employee

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2.4K Messages

tingxu304, As a heads up, you posted your information in public. I made an edit, however, to get it removed. Please reach us directly using the direct message option. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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Customer Service

tingxu304

Internet only monthly charge increased by $20/month without any notice

EG

XfinityBillie

tingxu304

XfinityVianney

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