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cooper_brandon
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Wed, Nov 4, 2020 9:00 AM

Internet Only - Downgrading from 1000 mbps

Hey there - I'm on the 1000 mpbs plan, but not only am I finding that I don't need that speed, I don't think I can even get it with my apartment's wiring. I'd like to downgrade my plan to something like 500 mbps, but I'm not sure how to go about it. Any suggestions would be greatly appreciated. I've seen @ComcastMorgan be extremely helpful and responsive about topics like this, but I can't seem to send a PM for some reason. 😞 

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7 m ago

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7 m ago

@cooper_brandon wrote:

Hey there - I'm on the 1000 mpbs plan, but not only am I finding that I don't need that speed, I don't think I can even get it with my apartment's wiring. I'd like to downgrade my plan to something like 500 mbps, but I'm not sure how to go about it. Any suggestions would be greatly appreciated. I've seen @ComcastMorgan be extremely helpful and responsive about topics like this, but I can't seem to send a PM for some reason. 😞 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks
 
Since you've @ tagged ComcastMorgan you'll probably get a reply, but understand that your post will be answered in the order in which it was received.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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cooper_brandon

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7 m ago

Oh I had no idea! I’ll keep that in mind. Thanks!

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