Visitor
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1 Message
Internet NOW
I've waited almost 5 to 7 business days for a router but haven't received one at all. I spent $45 twice for no internet. What's the issue with the service and website? I called customer service, and they told me it would arrive in 5 to 7 business days, but I've waited longer than that. I want a refund for both of the $45 I wasted just to not receive anything.
EG
Expert
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117.6K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2.7K Messages
9 months ago
Thank you for reaching out via our Xfinity Community Forums, @Veennful. I'm so sorry to hear that you haven't received your router and have been without internet service. It's completely understandable that you're frustrated, especially after being charged and waiting so long. I want to help resolve this for you and get you a refund for the charges.
Please send me a direct message with your full name and the service address, so I can look into this for you right away.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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