riffin1's profile

Regular Visitor

 • 

18 Messages

Tuesday, June 25th, 2024 10:58 AM

Closed

Internet now

Called Comcast to lower my rate, they offered to let me pay ten bucks more.  No help from them. Apparently there's a way to knock my Comcast bill from 92 to about 30 bucks by getting "Internet NOW".  I was waiting until I didn't need it for work.  Looks like I've got to close the current Comcast account, then set up a NOW account online.  They overnight a modem out.  May not have service for a day or two.   If anything comes up, this won't impact the cell phone for email etc.  May hotspot.  They can't make it easy.

Update.. you can get the new modem when you turn in the old one. Something's going crazy wrong though. Well over half an hour. Been billed twice...comcastic

Update...after about an hour, they can't add the new modem to the account. System error. Come back later. Cocmastic.

Update...came back at 4, it's still broken. Maybe you should call. There is no phone option for NOW. Texted India. "Go back to the store and tell them to activate the modem".. sent totally worthless articles and gave up.. "try later" 

Now 3 hours of chat with the Social media group. Charged again 

I now have 3 30 dollar charges and no service.

Comcast Xfinity Xfinity Live

Official Employee

 • 

3.2K Messages

11 months ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Have you been able to log into your Now Internet portal to troubleshoot your services? @riffin1

Regular Visitor

 • 

18 Messages

I can login. There are no services. I have no equipment. What would you suggest?

Official Employee

 • 

3.2K Messages

@riffin1 When did you set up services? You stated that you have 3 charges therefore did you sign up 3 months ago?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

 • 

18 Messages

Attempted to setup now internet yesterday. It's failed multiple times. Chat says "try again" Every time it fails I have been charged 30.00, 4 times so far. Can this be fixed?

Official Employee

 • 

3.2K Messages

Thank you so much for that information @riffin1 Have you received any conformation emails for those orders? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

 • 

18 Messages

On the final step submit it errors out

There has been an error, try again later.

forum icon

New to the Community?

Start Here